It’s a loyalty program that allows you to collect points for using services at Ramarin Ranch, which you can exchange for rewards, discounts, and free services. The app also enables online reservations for activities like horseback riding, tennis, and mini-golf.

Yes, the app is completely free to download and use. There are no hidden costs for membership in the loyalty program.

The app is available for iOS and Android devices. You can download it from the App Store for iOS devices or from Google Play Store for Android devices.

To register, download the app, click on “Register,” enter the required information (name and email address), create a password, and accept the terms of use and privacy policy.

The app is intended for individuals over 16 years of age. Persons younger than this age need parental or legal guardian consent to use the app.

You can change your personal information in the “My Profile” section within the app. There, you can update your name, surname, email address, phone number, and other details.

You can collect points in several ways: by scanning receipts from the Ramarin Ranch restaurant, participating in surveys, making reservations and using services, and through the friend referral program.

In the app, select the “Scan Receipt” option, allow camera access if necessary, and then take a picture of your receipt from the Ramarin Ranch restaurant. The system will automatically recognize the fiscal data and assign you the appropriate points.

The value of the points is defined so that 1 point equals 1 EUR (1 point = 1 EUR).

Information about the expiration date of points can be found in the app or by contacting customer support. Generally, we recommend regularly checking your points balance.

To book an activity, select the “Reservations” option in the app, then choose the desired activity (horseback riding, tennis, mini-golf, etc.), date, and time, and confirm the reservation. You can pay with points, on-site, or via a generated payment slip (for certain activities).

Yes, you can cancel a reservation through the app in the “My Reservations” section by selecting the specific reservation and pressing the “Cancel Reservation” option. Please pay attention to the cancellation policies, which may vary depending on the service.

The app requests access to the camera (for scanning receipts and QR codes), storage/gallery (for uploading receipt images), internet (for basic functionality), and notifications (to send information about offers and reservations).

Your data is protected in accordance with our Privacy Policy. We recommend using a strong password, regularly updating the app, and not sharing your login information with others.

If you forget your password, on the login screen, select the “Forgot Password?” option. Then enter your email address and follow the instructions you will receive via email to set a new password.

You can delete your user account and all associated data through the app in your profile settings. Alternatively, you can contact our customer support.

For any additional questions or issues, you can contact our customer support via email at info@ranc-ramarin.hr or by phone at +385 91 549 22 37.